Draft — pending legal review. Text in [[double brackets]] is not filled in yet.
Complaints and reports
Effective date: [[EFFECTIVE_DATE]]
Use this page to report content or an account, to contest a moderation decision, to make a complaint about Bitrate, or to make a privacy request. Send everything to [email protected]. One address is used for all of it; put the type of message in the subject line so it reaches the right review.
How to contact us
Email [email protected] with one of the subject lines below.
| Subject line | Use it to | Include |
|---|---|---|
| Report: content | Report content or an account that is illegal or breaks the Community Guidelines | The exact URL, why it is illegal or against the guidelines, and your name and email (not required for child sexual abuse material) |
| Notice of alleged infringement | Report suspected copyright infringement | Follow Copyright and notice-and-action; the five elements listed there are required |
| Appeal: decision | Contest a decision we took about your content or account | The account or content concerned, the decision you received, and why you think it is wrong |
| Complaint | Complain about the service or how a report was handled | What happened, when, and what outcome you expect |
| Privacy request | Ask for access, correction, erasure, restriction, portability, or object to processing | Your account email and the right you want to use; see the Privacy Policy |
What we do with your message
- We acknowledge receipt.
- We assess it in a timely, diligent and objective manner. Appeals are looked at by a person, not decided only by automated means.
- We reply with the outcome and the reasons, and tell you how to contest it further.
- We aim to reply within [[COMPLAINT_RESPONSE_DAYS]] days. Privacy requests are answered within one month.
If you disagree with our answer
You can always go to court. In addition:
- Out-of-court dispute settlement. If you are in the EU you may take a content-moderation decision to a certified out-of-court dispute settlement body under the Digital Services Act. [[ODS_BODY_NOTE — name a certified body, or state that none is selected yet]]
- Data protection. You may complain to the President of the Personal Data Protection Office (UODO), https://uodo.gov.pl, or to the authority in your own EU country.
- Consumer matters. In Poland you can seek help from a consumer ombudsman or the Office of Competition and Consumer Protection (UOKiK), https://uokik.gov.pl.
Notes
The address above is a temporary single contact for the draft. Replace it with the operator contact address before publication. A web form and an in-app report option for tracks, albums and accounts are planned; today the in-app option covers playlists only.